Terms & Conditions

DELIVERY AND INSTALLATION

1. The customer will accept delivery, or provide reasonable access to enable installation to be completed as soon as advised that the units are ready. If within 4 weeks of such advice an appointment for installation or delivery in accordance with the contract has not been fixed the balance of purchase price is then due and payable, and installation or delivery will follow at a mutually convenient date.

2. When the customer has ordered (by one or more contract(s) a number of separate products, which can be supplied or fitted independently of each other, the Company will endeavour to install such products at dates as close as possible to each other but:

(a) the Company shall be entitled to supply and install such products separately;

(b) the Company may render separate invoices in respect of each such product; and

(c) payment in respect of each such invoice shall be due as provided in paragraph 1 even though some or all of the other products have not yet been supplied or fitted.

GUARANTEE

(a) The company gives 10 year guarantee on all white PVCu products manufactured and installed by the Company free of charge, but may take a service charge for the fitter's time and travelling costs in attending the site to identify the fault. and to effect the replacement.

(b) The Company guarantees to repair or replace free of charge and hermetically sealed double glazed unit supplied and installed by the company which develops a fault, (including the fault of condensation between the glasses of sealed units), due to defective materials or construction, if written notice of any such fault or defect is given with 10 year of the date of installation. This guarantee does not apply to minor imperfections in glass or the incidence, prevention or elimination of condensation (except to that between the glasses of a sealed unit). The Company may make a service charge for the fitter's time and travelling costs in attending the site to identity the fault, and to effect the replacement.

(c) The glass used is of the appropriate quality but may have minor imperfections as the Company cannot supply glass to a higher standard that the manufacturers can provide. The glass in hermetically sealed double glazing will comply to the Visual Quality Standard of the GGF.

(d) The Company guarantee to replace free of charge any units which develop faults due to defective materials or construction and which have been supplied but not manufactured by them such as window hardware for a period of one year from the date of this contract, or such longer period as may be covered by the supplier's guarantee to the Company. In the event of any claim under this guarantee, the Company may take a service charge for the fitter;s time and travelling costs in attending the site to identify the fault, and to effect the replacement.

(e) The guarantee does not extend to damage or faults due to accident, or misuse or neglect.

(f) In the case of a contract of sale the rights set out in paragraph 5 are given in addition to, and not in substitution for, all the customer's rights under common law or by statute.

(g) The Company gives such undertakings as to the title as are implied by Section 12 of the Sales of Goods Act 1979.

(h) This guarantee is transferable.

CUSTOMER'S MATERIALS

4. Although every care is taken, we cannot accept responsibility for damage or breakage whilst working, handling or storing customers' materials.

5. GLASS SALES - CORRECT USE OF GLASS.

It is the responsibility of the purchaser of the glass not for installation by the Company to ensure that the glass is used correctly and that its application conforms with current regulations and the British Standard Codes of Practice. Our staff are able to advise on the correct and safe use of glass and the appropriate methods of glazing.

If you’re in any doubt please ask for guidance before ordering or purchasing glass to ensure it is entirely suited to your purpose.

LIABILITY

6. These items set out the entirety of the Company’s liability and, save as expressly provided in them. All other terms implied by statute. Common law or otherwise are excluded.

CONDENSATION

7. Condensation will be caused by a number of different factors. Double glazed sealed unit windows or doors within the Conservatory or Dwelling will normally reduce or sometimes eliminate condensation. They will not and cannot do so in all cases. The Company DOES NOT guarantee, undertake or warrant that condensation will be prevented, reduced or eliminated (except between the glass panes in a sealed unit) and no representative or employee of the Company has any authority to give any such undertaking or warranty.

CANCELATION

8. This contract may only be cancelled:

By the Company

(a) If the Company surveyor considers at any time and at his discretion that the building or part of it in which the Product is to be installed is unsuitable for any reason or has any structural defects or requires major alteration or constructional work which would affect the installation of the Product.

(b) If the Company requires a loan or other form of finance (whether from a Bank. Building Society, Finance Company or other lending institution) to finance the whole or pan of the installation and such loan has not been granted to the Customer within 2 calendar months of the date of this Contract PROVIDED that the Company may (in its discretion) arrange a loan for the same amount s required by the Customer at the same rate of interest and on similar terms to that offered by the Lender to which the Customer has applied and if such loan is approved then it will be taken up by the Customer.

By either party

If it shall be discovered that the signing of this Contract that the figures stated in the Order Form have been wrongly calculated (weather with regards to Product size, individual Product price, discount (if any) manifest error or otherwise) then either party may give fourteen days notice to the other of the error and of the correct calculation and upon receipt of such notice the other party shall have seven days within which to notify the other if the Contract is to be cancelled failing which the Contract shall be performed in accordance with the revised calculations.

9. If the Contract is cancelled under clause 8 then this Contract is deemed to be of no effect and any deposit paid by the Customer shall be refunded without any deduction or accretion within 14 days of cancellation.

PAYMENT

10. (a) A deposit is payable on signing this Contract. The balance is payable in full to the fitter upon completion:- unless otherwise agreed by an authorised officer of the Company in writing. Work uncompleted due to minor defects/delays is subject to a 90% payment with a 10% retention held back until full completion.

(b) BALANCE - If stage payments be agreed the first payment should be paid to the Foreman/Fitter upon finish of the base/brickwork if applicable or delivery or start of conservatory. In the case of supply only to the delivery driver. Payment is to be made by:

METHOD OF PAYMENT

(i) cash

(ii) crossed cheque as required by the Company (payment is only deemed to be made upon clearance of same)

(iii) Bankers draft, Building Society cheque or Finance Company cheque again as required by the Company

(iv) Where a loan has been applied for the completion of appropriate credit or loan account documents irrevocably authorising payment in full together with the appropriate letter of satisfaction signed by the customer and letter authorising payment to the Company. Payment is deemed to be made upon payment being received by the Company.

(c) The Company representative is authorised to accept cash or cheque with order. The Foreman/Fitter is authorised to accept payment upon completion of the installation. All cheques are to be made payable to the Company or as the Company may otherwise direct in writing. No other payment arrangements are valid.

(d) VAT or any tax amending or replacing the same is chargeable at the rate ruling at the date of invoice.

(e) The Company retains title to an ownership of the Product until payment has been received by the Company in full, and the Customer agrees to grant access to same.

(f) The Company has the right to charge interest at the rate equivalent to 3% above the base rate of the Company's Bankers for the time being (as well after as before any judgement) on all monies which are not paid in accordance with this clause and recovery costs incurred in collecting the balance.

VARIATIONS AND ALTERATIONS

11. All the terms of the Contract between the Company and Customer are contained in this Contract and the details overleaf. They can only be altered with the written approval of the Company No oral or written alteration or variation of the terms of the Contract between the Customer and any agent or representative of the Company are binding on the Company.

12. The Company reserves the right to vary the specifications and the design of the Product at any time and without notice but shall notify the Customer if such changes will result in any difference in price or any material difference in the appearance of the product. The customer may accept this in writing but if not so accepted (and unless the specification where such than be cancelled by the Company) the Product will be manufactured to the original specification where possible or the revised specification where such specification and the materials have been changed by the suppliers to the Company.

13. The company shall unless the contrary appears overleaf determine the type of the individual panes of glazed units and thier arrangement within the Product. Glass used in the Products shall be of a thickness and weight suitable for its purpose and as determined by the Company's Surveyor

COMPANY'S OBLIGATIONS

14. The Company shall install the Product in accordance with this contract. The work will be commenced as soon as possible but time is NOT of the essence of the essence of the Contract and no liability shall be accepted for any delay in installation due to circumstances beyond the Company's control. The Company will use its best endeavours to notify the Customer of any delay and will arrange another day for installations as soon as practicable thereafter.

The Company does not accept liability for damage or consequential loss or loss of wages alleged to arise in such circumstances.

15. The Company is NOT responsible for:

(a) The removal of furniture, carpets and curtains.

(b) Any alterations to PELMETS, BLINDS, OR CURTAIN TRACK OR POLES.

(c) Any painting of plaster, specialised finishes, materials not commercially available, rendering or plaster work, or redecorating generally where the same has been disturbed. (d) Any glass brakeage after installation.

(e) Damage to the Product occasioned by the Customer or the Customer's own sub-contractors carrying out any building works related to the Contract.

(f) The cost of any additional works rendered necessary to complete the installation as a result of the failure of the Customer or the Customer's sub-contractor to comply with the Company's specifications as to the Base or where the Base has been constructed inadequately or incorrectly and the Company has not undertaken any such works in relation to the Base.

CUSTOMER'S RESPONSIBILITIES

16. The Customer is responsible for:

(a) Affording lull access to premises for the installation of the Product at all reasonable times.

(b) Any necessary alterations to pelmets, blinds, curtain track or poles.

(c) Redecoration after installation.

(e) Obtaining any necessary planning, legal or other permission prior to installation.

(f) Giving access to all mains services if required for the purposes of the Contract end.

(g) Obtaining any necessary permission so that the Company's workmen may gain access to adjoining properties for the purpose of the erection of the Project.

17. No undertaking can be given that the Customer's existing door, windows and/or frames can be removed so as to fit for re-use or any other purpose and they will be removed from site and disposed of unless the customer instructs the installer to leave them.